Refund & Cancellation Policy – MOTOKRAFRA
Last updated: [Insert Date]
1. Order Cancellation
Orders can be cancelled within 24 hours of placing the order. Once shipped, orders cannot be cancelled.
2. Refund Policy
- Refunds are only applicable for damaged or defective products
- Issues must be reported within 48 hours of delivery
- Proof (images/video) is required for verification
3. Non-Refundable Cases
- Incorrect product selected by customer
- Used or damaged products after delivery
- Customized or special-order items
4. Refund Processing
Approved refunds will be processed within 5–7 business days to the original payment method.