1. Processing Time
Orders are processed within 1–2 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next business day.
2. Shipping Rates
Shipping charges vary based on package weight, dimensions, destination, and delivery requirements.
3. Shipping Partners
We have partnered with trusted courier and logistics providers such as Delhivery, DTDC, Blue Dart, and other reputed carriers to ensure timely and secure delivery of your orders.
Delivery Policy
1. Estimated Delivery
Once dispatched, orders are typically delivered within 15–25 business days, depending on the delivery location and courier service availability.
2. Order Tracking
Upon dispatch, you will receive a confirmation email, SMS, or WhatsApp message containing your tracking details. You can use the tracking number to monitor your shipment throughout the delivery process.
3. Delivery Delays
While we strive to deliver all orders on time, delays may occasionally occur due to:
- Weather conditions and natural events
- High parcel volumes during peak seasons
- Transportation or logistics disruptions
- Public holidays
- Other unforeseen circumstances beyond our control
We appreciate your patience and understanding in such situations.
4. Address Changes
If you need to modify your shipping address after placing an order, please contact us immediately at support@motokrafta.com.
We will make every effort to accommodate the request; however, address changes cannot be guaranteed once an order has been processed or dispatched.
5. Failed Deliveries
If a shipment is returned to Motokrafta due to failed delivery attempts, an incorrect address, refusal to accept delivery, or customer unavailability, our team will contact you to arrange re-delivery. Additional shipping charges may apply.
Special Notes
Custom Orders
Specialized vehicle parts, custom-made products, and special-order items may require additional processing and delivery time. Customers will be informed of any revised timelines whenever possible.
Packaging
Every product from Motokrafta is securely packed and handled with care to ensure it reaches you in excellent condition.
Need Assistance?
For any questions or concerns regarding shipping and delivery, our dedicated support team is here to assist you.
- Email: support@motokrafta.com
- Phone: +91 7510708000
Your trust drives us, and we are committed to ensuring a seamless shopping experience at Motokrafta.